Question 1

Can I use Reservim through my Android or iPhone?

Accepted Answer

Yes, users can log in to our website through any web browser and our application is also available for both Android and iPhones.

Question 2

Do Reservim enlist only authentic service providers/ beauty professionals?

Accepted Answer

All our prestigious beauty professionals have signed up to Reservim and are added to our database with their valid address.

Question 3

Can I add a review for any of your services?

Accepted Answer

Yes, you can add your review in the review section through a mobile App. Please note that you can leave or edit a review up to 30 days after the appointment was done. Also, only those reviews will be considered made through the Reservim account.

Question 4

I want to delete my account, how do I do this?

Accepted Answer

Users can send us a request through the linked email to the address reservimpk@gmail.com. Your account will be deleted by us.

Question 5

How can I unsubscribe to the emails of service providers?

Accepted Answer

Simply click on the Unsubscribe option to stop getting emails and notifications from Reservim or any particular service provider.

Question 6

How can I reset my password on Reservim?

Accepted Answer

Open our mobile application, log in to your account, go to settings and then click on the "change password" tab.

Question 7

What to do if I forgot my password?

Accepted Answer

Users can visit the account login page and opt to forget the password to receive our message. We will send you a confirmation mail to your linked email address to reset the password.

Question 8

Do I need to create a reservim account to book an appointment?

Accepted Answer

Yes, you are required to create an account with a secure password on reservim to enjoy the service offered by our business owners.

Question 9

How can I withdraw from my appointment?

Accepted Answer

You can simply cancel your appointment by clicking on the appointment tab on our mobile application. Users are often charged a small penalty by some of our service providers on booking cancellation.

Question 10

Is it possible to reschedule my appointment?

Accepted Answer

You first need to read the rescheduling policy given by each service provider. With the appointment tab, you can reschedule your booking in the given time frame of the provider.

Question 11

Why do errors occur when I enter my payment (credit card) details?

Accepted Answer

Firstly, make sure that you are adding all the correct information related to the card. Else, you can contact us at. It usually takes 24 hours before you can re-enter the password after several attempts failed.

Question 12

How can I change my payment mode(card details) attached to my Reservim account?

Accepted Answer

Users can simply log in to their account and go to payments. Here, you can edit or remove your credit card information.

Question 13

Can Reservim use or store my personal information or payment card details?

Accepted Answer

Reservim never makes use of or stores any of your personal information regarding credit card or bank details.

Question 14

Do all of my client’s appointments need to get confirmed by the business owner?

Accepted Answer

You can enable the auto-confirmation option for booking of appointments if you have very flexible timings and availability. Or else, you are eligible to confirm each appointment one by one according to your business hours.

Question 15

How can I manage appointment bookings from my clients?

Accepted Answer

Yes, you can set your preferences to let clients book appointments through the “booking setting” option. There is an option to enable or disable home service and online booking so your clients know when they can book an appointment.

Question 16

Can business owners schedule a day or week-off to their calendar?

Accepted Answer

Yes, we do not believe in stressing out our respected business owners. You can mark any particular leave, or a day-off on your calendar so your clients would know about your unavailability to that specific period.

Question 17

Does Reservim send notifications to business owners about booking?

Accepted Answer

Yes, definitely. Reservim is committed to sending you notifications of how many appointments business owners have for a day. You just have to enable the option of notifications on Reservim and leave the rest to us.

Question 18

Can I have my own list of clients?

Accepted Answer

Yes, with this list of clients, you can trace down their previous bookings and also inform them about any latest updates and information related to your service.  And we are looking forward to adding more features so stay tuned!

Question 19

Can I get started with Reservim as a novice/student business owner?

Accepted Answer

Yes, we would absolutely love to support newcomers. Start your professional career as a beauty professional with this app and level up your skill game in no time.

Question 20

Why does the app go down or become unavailable when booking an appointment?

Accepted Answer

Firstly, please make sure that you are having a safe and stable internet connection. You can also reinstall the app if the error persists. We always try our best to be readily available 24/7. However, incase of any bad experience or error, do contact us at reservimpk@gmail.com ASAP and we will solve the matter on an immediate basis.

Question 21

Can I register myself on Reservim both as a customer and a business owner?

Accepted Answer

We are happy to inform you that our system allows you to open accounts in both of the categories under one email address or phone number. However, irrespective of customer account, there are strict requirements you need to fulfill to register yourself as a business owner on Reservim. You can check further details of how to open business accounts in another question of this section.

Question 22

How can I, as a business owner, start using Reservim?

Accepted Answer

We warmly welcome any service provider on board! Here is a step-by-step on how to get started with Reservim:
Log in to our website through any web browser or download our app, sign up as a business owner, and complete your profile details.
We have a system of 7-step verification before we approve your profile as a business owner. Our authority will verify your business through details like; NIC(National identity number), phone number, shop address, staff details, working hours, categories of services, and so on. 
Once your account gets approved, you are ready to present your profile and manage it. Add your service to your profile for relevant clients to book appointments. 
Don't forget to add your location and working hours to let clients know your availability. It's always good to showcase your real picture and working experience on your profile. Also, you can add details of your staff members, business information, health and safety policy, and other amenities. 
Your customized profile link will get your clients directly to your booking webpage, no need to search at all! You can see this option in settings of the app. 
With the feature of SMS Marketing, invite new clients to get on board and share your business profile with them.Our fast-growing digital network will get your business with new yet permanent clients to book appointments.

Question 23

What if my business has shops at multiple locations?

Accepted Answer

Unfortunately but at this stage, Reservim do not allow business owners to showcase multiple shops or businesses under one mail address. Therefore, you must link your different shops/businesses to different email addresses. Still confused over it! Don't worry, just send your details at reservimpk@gmail.com and we will guide your way.

Question 24

How can I report my complaint to any of the service providers?

Accepted Answer

Reservim always encourages users to solve the disputed matter with the provider. However, if you really want to complain, leave your honest review and click on the report option on the business profile.

Question 25

How can I book an appointment on Reservim?

Accepted Answer

Download our mobile app, select the search bar to look for the services you are interested in. You will observe multiple business owners with their profile highlighting their services, ratings, and reviews. Just pick out one service provider, choose your required service and finalize the date and time of the appointment.

Question 26

Do I need to download the Reservim app for appointment booking?

Accepted Answer

If business owners get their customized profile link of Reservim, clients can book appointments directly through your booking webpage. But we would recommend you to download our app instead of relying on the web page as it comes with many more customer support features.

Question 27

What if I couldn't make it to my appointment booking?

Accepted Answer

We are sad to hear this, but if necessary, it is better to cancel your appointment as soon as possible to avoid any penalty or inconvenience.

Question 28

How can I refund my payment after canceling a booking?

Accepted Answer

It is the authority of Reservim to refund your payment right after the cancellation of an appointment in 14 business days. However, in case of any delay, you can directly contact the service provider through the contact details mentioned in their business profile.

Question 29

Why did I get charged when I had already canceled my appointment?

Accepted Answer

Some of our service providers may charge users a cancelation fee on the violation of the cancellation policy. It is therefore advised to read the booking form carefully as conditions to cancel appointments are mentioned there. If you still get overcharged, please contact the business provider to inquire about it.